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:: LightLine™
> Introduction
> What is it
> Benefits
> How it Works
> Additional Features
:: LightLine™-C
:: LightSend
:: LightSend F
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To the service provider -
(1) Optimised the use of resources for servicing the end-users
(2) Better customer care experience, hence increase customer satisfaction
(3) Preserve existing processes because the front line personnel does not need to know of the ticketing process at all
(4) Preserve existing investment because it is an add-on to current hardware equipment rather than a replacement
(5) Reduced crowd in the waiting area
(6) Enhanced image for the service provider
To the customers -
(1) Convenience of remote service reservation and ticketing
(2) No more long physical waiting in queue
(3) Low variation in the expected waiting time, because of notification by the system
(4) Control and productive use of time previously wasted in the waiting
(5) Ability to check queuing status, and having the flexibility to queue again if necessary
(6) Being cared for by notification of their turn of the service
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