LIGHTLINE™-C: INTRODUCTION

:: LightLine™

:: LightLine™-C

 > Introduction
 > What is it
 > Benefits
 > Superiority to Existing Approach
 > How it works

:: LightSend

:: LightSend F

The MCQR technology is applicable not only to physical queuing, but is also perfectly suited to the call centre environment. When the total number of calls made to a call centre far exceeds its ability to answer these calls, many of the callers will be asked to hold on the line, sometimes up to an hour. If the caller is impatient, the call will be hanged up and the call centre will score a big negative point, because dropped-calls imply the failure to service customers, and are considered to be extremely bad for any company who values its customers.

The use of LightLine-C will change all this. It will allow customers to leave their mobile contact details, and inform them when it is their turn to talk to a call centre agent. In this way, a lot of the frustration caused by waiting on the line will be eliminated and customer satisfaction greatly improved.