LIGHTLINE™-C: WHAT IS IT?

:: LightLine™

:: LightLine™-C

 > Introduction
 > What is it
 > Benefits
 > Superiority to Existing Approach
 > How it works

:: LightSend

:: LightSend F

When the end-user customers make a call to the call centre at a busy moment, they will be told that they may need to wait for a while, but they can leave a mobile number to which they will be notified with a SMS message. When the customers are notified with a SMS message, they can “call again” and get through to the agent immediately. So, essentially, the system is making a queue reservation on behalf of the caller so that the caller can enjoy the freedom of not being attached to the phone in this period.

In this way, the LightLine-C product enables the call-centre’s customers, the callers, to avoid spending time waiting on the phone. Instead, they are free to continue what they would be doing normally and not waste any time.

Additionally, LightLine-C allows customers to tell the call-centre that they want to talk to an agent. When the call-centres has available resources, by asking these customers to “call now” with the use of SMS messages, customers will get through to available agents immediately.